Returns Policy

When returning goods, they must arrive with us undamaged and in the condition they were received in.

The responsibility and liability of all items remains with you until we are in receipt of the goods.

It is recommended that you return by registered post.

Return postage costs must be fully paid for by the customer.

Unfortunately, we are unable to exchange any items. Please return the goods for a full refund and then place a new order with us. We will charge the appropriate delivery charge on your new order.

If requesting a credit for the returned items, this will be processed via your original payment method once item/s are received and are in an appropriate condition. All returns must include our order reference number and any applicable contact information.

Returning Defective Products

Contact First Tactical for a Return

Call us at 01572 772505 or email info@firsttactical.co.uk

Tell us WHAT you are sending back

Tell us WHY you are sending it back

To ship the Product back to First Tactical, please take the following steps:

Include a copy of the original proof of purchase or receipt

Include a brief description of the problem

Mark or identify the defective item with a piece of masking tape (if applicable)

 

Ship the product to the following address:

First Tactical UK Returns

Unit 4 The Mallard Business Park
Trent Rd
Grantham
NG31 7XQ
UK

Please ship the product freight prepaid and insured (First Tactical UK assumes no responsibility for products during shipment from the customer to our Warranty Department and shipping charges are not refundable).

If First Tactical determines that the Product is defective, First Tactical will either replace the product or repair the product. All determinations made by First Tactical will be within our sole discretion and will be final.